Hi,
I can't get any concrete information on this, i would ask the admin team to look into this. It can be various factors. Also check the note provided by prabhith & below steps before approaching the admin team.
Resolution
1. Logon to Central Management Console (CMC).
2. Go to Applications.
3. Now double click on Web Service and go to Properties.
4. Update the Access URL as mentioned below and click on Save & Close:
http://<WebServer>:8080/dswsbobje
5. Launch Dashboard Design, open Query Browser, click on Add Query and enter BusinessObjects Enterprise logon credentials.
6. Notice that the Add Query window appears with the list of universes.
will also check with my admin team and update you ASAP.
-Suman T