Hello Kaveri,
What exactly is the Screen Size issue that you face? Have a screencapture or photo of the promblematic screen?
What is the name of the ITSMobile service? What generation style was used to generate teh ITSMobile HTML templates and what specific template do you have the screen size issue with?
In the "ITS parameter.txt" - do you have the specifications for two ITSMobile Services?
There are alot of duplicates if it is just the ONE service?
ICF service
GUI config
~THEME 99
~TRANSACTION LM01
#MOBILE This is a mobile service
~ITSMOBILE 1
#ENABLE BACKGROUND SOUND FOR MESSAGE
~SOURCES ZZ_SPX_RFMENU,ITSMOBILE,ITSMOBILE00,ITSMOBILE01
~ITSMOBILEELEMFACTOR 30
~ITSMOBILEELEMUNITS px
~POPUPS 1
~SHOW_SYSTEM_MODAL 1
#ITSMOBILECUAINCLUDE INCLUDE/CUAAREA
#ITSMOBILECSSINCLUDE STYLES/MOBILE
~STYLE DHTML
Internet service parameters
~DYNPRO_COMPRESSION 1
~GENERATEDDYNPRO 0
~ITSMOBILE 1
~ITSMOBILEDEVICEINCLUDE DEVINCLUDE_INTERMEC700C.HTML
~ITSMOBILEELEMFACTOR 9
~ITSMOBILEELEMUNITS px
~SOURCE ZZ_SPX_RFMENU,ITSMOBILE
~THEME 99
~TRANSACTION LM01
Regards,
Oisin